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| If you want to know the secret sauce to leadership and success in anything, I believe this is central – service. It’s time to visit this crucial concept so you can re-integrate it into your ongoing development. • Everyone talks vision, but few talk service • Service is shorthand for connecting with your customer’s value. Get in their shoes, and figure out what they need and want. • Most importantly, take your focus off of yourself. • The benefits that accrue include trust, reputation, increased connectivity with others but most of all…very, very happy customers |