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Sooner or later, most leaders need to address emotional control. But how do you control emotions when they are automatic and sub-conscious reactions?
- Being mercurial, moody, or unpredictable is great for keeping people terrified, but not for building trust, loyalty and performance
- As a leader, or as anyone looking to build/improve success, you have to know what triggers emotional behaviour and what it costs you
- The secret is to build a shark tank – a slight delay or barrier between events and your reactions to them